PRIVACY POLICY

Last updated: July 17, 2026

1. Information We Collect

We collect different types of information to provide and improve our services:

Personal information, such as name, email address, phone number, and postal address.
Information about your use of our services, such as your IP address, browser type, and usage data.
Content of text messages or communications you send us.

2. Use of Information

We use the information collected for the following purposes:

To provide, maintain, and improve our medical and customer support services.
To manage appointments and communicate with you about them.
To comply with applicable laws and respond to legal requests.
To personalize your experience and send relevant communications (with your explicit consent when applicable).

3. SMS Messaging Policy

Vital Health Care Group offers two types of SMS communications, both optional and with separate consent:

3.1 Transactional Messages (Reminders and Customer Support)

By providing your phone number through the contact form at vitalhcg.com and checking the corresponding consent box, you agree to receive SMS messages related to appointment reminders, confirmations, updates about your request, and customer support.

3.2 Marketing Messages (Service Promotions)

By checking the marketing consent box, you agree to receive SMS messages related to promotions, updates, and service offers from Vital HCG clinics.

Message frequency may vary based on your account activity or scheduled appointments. Message and data rates may apply according to your mobile carrier.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

SMS consent is NOT a condition of receiving medical care or using our services.

Vital HCG does NOT send protected health information (PHI) via SMS. Appointment reminders do NOT include the doctor's name, specialty, diagnosis, or specific reason for the visit.

Vital HCG does NOT sell, rent, or share your phone number or SMS consent information with third parties or affiliates for marketing purposes. This information is not shared with any third party for promotion, advertising, or lead generation.

4. Security

We implement reasonable security measures to protect your personal information against unauthorized access, loss, or misuse. However, we cannot guarantee absolute security.

5. Your Rights

You have rights regarding your personal information, including:
To access and correct your personal information.
To request the deletion of your information.
To restrict or object to the processing of your information.
To request a copy of your personal information in electronic format.

6. Changes to this Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new last-updated date.